The call centre opportunity is for real. But mere euphoria will not secure Indiaâ€™s place as a global customer interaction superpower.Â
The opportunity is for real and all the right ingredients are present. But is India ready?That is the BIG question
Customer loyalty is not natural
to online shoppers. And the reason is medicare customer satisfaction levels.
Need-focused training isimportant not only to enhance personal growth, but also to motivate the call centre agents
The ability of the employees to â€œdeliver valueâ€ is what really adds to a companyâ€™s fortunes.