Anite’s analytics tool to fix poor call quality problems

Wireless network solutions provider Anite has unveiled the Nemo CEM Observer, an analytics tool that allows mobile operators to identify the underlying issues behind poor voice call quality or application performance.

CEM Observer will be launched at LTE World Summit 2014, to be held on June 24-25, in Amsterdam.

Nemo CEM Observer gives engineering-level visibility to mobile network data which can be used to detect the root causes of subscriber experience issues typically caused by the network. It helps in bringing drive test level diagnostics data into the CEM domain, thus enabling the root cause analysis of user experience problems.

Coupled with Anite’s post-processing tool, Nemo Analyze, the collected data can be efficiently analysed and visualized.

“High QoE (Quality of User Experience) is key to keeping customers loyal and operators are therefore constantly evaluating perceived end-user service quality” said Kai Ojala, CTO at Anite Network Testing.

”Our newest solution, Nemo CEM Observer, is an in-depth CEM troubleshooting solution for real-time mobile service monitoring from the customer’s perspective. Nemo CEM Observer provides detailed troubleshooting and root cause analysis data for improving wireless networks and services, which in turn leads to happier

customers and ultimately to reduced customer churn,” he added.