Amdocs introduces CES9

Amdocs introduced CES 9 which redefines the service provider's operating environment by delivering real-time integration from the device to the network.

Spanning business support systems (BSS), operational support systems (OSS) and network control domains, Amdocs CES 9 enables service providers in rapidly launching and monetizing innovative offers, personalizing every interaction with real-time insight, and empowering customers to take control of their experiences across any channel, network, service or device while delivering operational efficiencies.

Amdocs Multichannel Self Service allows customers to complete 80 percent of common self-service transactions within three gestures. It also integrates care and commerce flows to turn every self-care interaction into a sales opportunity.

Amdocs Proactive Care based on big data analytics, this solution provides proactive, real-time notifications and recommendations including issue resolution, discounts, new features availability and billing notices which can, based on a benchmark at Amdocs customers, result in a 20 percent reduction of calls to the contact center.

The solution also integrates with Smart Agent Desktop and Amdocs Multichannel Self Service to guide agents and end users in real time, and proved to be 95 percent accurate in predicting the reason for incoming calls by leveraging customer behavior history and usage analysis.

With real-time proactive care and improved self-service capabilities, Amdocs CES 9 helps service providers improve their net promoter score, the industry-standard measure of customer willingness to recommend, which is directly correlated to customer satisfaction, retention and service provider profitability.

Amdocs Omni Convergent Charging integrates Amdocs' real-time charging, policy control, enterprise product catalog, and service platform to allow service providers to define, deliver and dynamically monetize any convergent service and allow their customers to choose any package at any time and pay for it .

Amdocs Business Building Blocks (BBBs) pre-integrated and pre-tested software functionality designed to support specific business needs and reduce time to market. Amdocs Network Navigator simplifies the way network planners interact with and navigate through complex network hierarchies and relationships, delivering up to 50 percent reduction in time to complete planning, fulfillment and assurance processes for new services and next generation networks.

Amdocs OTT (over-the-top) Monetization enriches partner price plans with quality of service capabilities and predictive analytics for business optimization. Enables service providers to partner with content and app providers and increase revenue from these providers by up to 25 percent, and allows end users to benefit from higher quality of service and personalized experiences when consuming OTT content such as streaming video.

"With the explosion of connected devices and internet applications, customers have never had so much choice or service accessibility, whenever or however they want," said Flavio Lang, marketing director at Tim Brasil.

" He further added that “they expect us to offer them the latest advances but to keep the experience simple. The design of CES 9 reflects Amdocs' unique understanding that solutions need to be shaped around the needs of people, not the capabilities of technology."

Amdocs CES 9 enables the experience play by offering real-time, end-to-end integration across BSS, OSS and network control domains with a holistic customer view and a common enterprise product catalog, reducing time to market of innovative offerings.

Rapid time to production with proprietary knowledge library of more than 200 industry-specific best-practice processes and a single tool for the unified installation, maintenance and management of the entire BSS-OSS suite.

Certification on VMware, improving operational efficiency and reducing hardware size by up to 30 percent .