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26. Nortel Networks

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VoicenData Bureau
New Update


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Factsheet

CEO: Joseph Samuel



Year of Start-up: 1995


Area of Operation: Telephony, data, e-Business, and wireless solutions provider


Address: #403-405, North Block, 4th Floor, Manipal Centre, Dickenson Road,
Bangalore - 560 042



Tel.: 080-5592087-89


Fax: 080-5587024


Website: www.nortelnetworks.com  




SWOT

STRENGTH
  • Products and solutions that address all voice and data requirements

WEAKNESS

  • Needs to be more aggressive

OPPORTUNITY

  • Enterprise markets, emerging segments like call centers, e-CRM etc, and optical networking

THREAT

  • Cisco and Lucent

Nortel finally seems to have broken its silence. It was clear in its overall

worldwide strategy that India could not be a missed opportunity and the coming

of the top officials into the country like Clarence Chandran, the worldwide CEO

of Nortel till a couple of months backs, and Masood Tariq, president,

Asia-Pacific, towards November 2000, clearly indicated that no stone would be

left unturned.

The company is estimated to have posted record revenues of Rs 296.80 crore, a

growth of over 104 percent compared to that in the previous year. More than the

results, it is obvious that it has unleashed its worldwide dominance in key

segments like optical networking, wireless, and call center business in the

Indian market place. And in one segment it has already seen unparalleled

success, i.e., the call center segment. With an average sale size of around Rs

2.5 crore, it is estimated to have done a business of Rs 69 crore during the

year. It bagged some large and complex deals from Office Tiger, Airinfotech,

iSeva, 24/7 Customer.com, etc which involved supply of Meridian, Symposium,

Clarify, and Passport.

Nortel had a two-way approach–the enterprise market and the service

provider market.

Besides the quality of the solutions and its support from headquarters, what

separates the company from the rest is its strength in providing and integrating

both applications as well as infrastructure.

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