NEW DELHI: Uber, the ridesharing app, has announced a phased roll out of two new features namely ‘In-app chat’ and ‘multi-destination’ to make the Uber experience as frictionless as possible for riders and drivers alike.
The in-app chat feature aims to help riders and driver partners get in touch with one another to provide information such as their exact location. As a result, coordinating the pickup can be faster and cost effective, since they don’t have to switch between apps or incur call charges.
Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other actually received the communication. They can even choose to communicate in their preferred local language, if required. This feature means that riders and drivers won’t have to share their phone number with one another should they have to get in touch. Multi-destination feature enables riders add multiple stops along their route.