Touch to enhance customer experience with NSN

touch, the leading mobile operator in Lebanon will soon be able to deliver an improved customer experience for its subscribers using NSN (Nokia Siemens Networks) solution.

The operator has selected Nokia Siemens Networks to implement itsIntegrated Network Management Solution (INMS) and related services. This solution, comprised of a set of solution blocks, will allow touch to cost efficiently improve its service operations to ensure the best service quality.

"To enhance the quality of service for our subscribers, touch will become the service assurance leader in the Middle East by implementing Nokia Siemens Networks' INMS," said Wael Ayoub, COO of touch Lebanon.

We have selected Nokia Siemens Networks for this important milestone implementation which will help us increase the efficiency of our network

operations, reduce maintenance costs, and most importantly improve the quality of voice, text messaging (SMS) as well as other data services for our subscribers added Ayoub.

"touch and Nokia Siemens Networks share a common vision of Customer Experience Management (CEM) which translates into a superior service

experience for subscribers," said Chadi Mouchantaf, head of touch customer team at Nokia Siemens Networks.

Under the contract, Nokia Siemens Networks will implement its INMS including its NetAct network management system to enable consolidated configuration, monitoring and network optimization across the various technologies. The company's Service Quality Manager (SQM) provides real-time service quality insight for touch. Nokia Siemens Networks will also deliver its consulting and care services for the operator.