BENGALURU: US-located Subex Inc, a leading global provider of Business and Operations Support Systems (B/OSS) for Communications Service Providers (CSPs), has been awarded the BSS & OSS Award along with Telefonica Chile in the ‘Best Revenue Assurance / Fraud Solution’ Category, at the BSS & OSS Latin America event, held in Rio De Janeiro, Brazil. The award was presented to Subex and Telefonica Chile for the ‘Best Fraud Prevention Project’. The BSS & OSS Awards aims to recognize and reward the best initiatives that have been stimulating the telecommunications market, thus improving it in Brazil and Latin America.
Subex and Telefonica Chile entered into a strategic partnership program with the objective of implementing a Fraud Management Solution to support the Mobile and Fixed Convergence. The project helped Telefonica in simplifying its fraud operations, and also its fraud analysis and investigation. The integration also helped Telefonica achieve its average ROI within 6 months while significantly reducing operational expenses, along with providing integrated services for different businesses.
Vinod Kumar, Chief Operating Officer, Subex, said, “It is an honour to have won the BSS & OSS Award for the ‘Best Fraud Prevention Project’ along with Telefonica Chile for the Revenue Assurance / Fraud Management category. The engagement was aimed at implementing a Fraud management solution which supports Telefonica’s Mobile and Fixed Convergence. The Project is a perfect example of a business partnership between a vendor and operator, wherein both organizations worked towards common goals and objectives by leveraging their individual strengths. The implementation took place through in several multiple phases, and helped in adding new functionalities (Big Data, Customer Alert, Etc.) and fraud scenarios. Our domain knowledge along with the capabilities of our fraud solution contributed to cover most of Telefonica’s critical fraud scenarios. It is encouraging to note that our work in the area has been recognized and awarded.”
“We are pleased to be declared winners of the BSS & OSS Award along with Subex. The engagement with Subex has been a joint effort that has evolved over time and that has helped us to better align our fraud management efforts with our corporate strategy, and to provide better services to our other Telefonica business units. Our customer satisfaction quotient has also increased exponentially with the implementation, helping us to provide better service to victims of fraud.” said Roberto Morales Soto, Fraud Project Manager at Telefonica Chile.
With more than 100 global installations, ROC Fraud Management enables CSPs to increase fraud prevention in the telecom industry by eliminating known frauds, uncovering new fraud patterns, minimizing fraud run time, augmenting internal controls, and supporting continuous fraud management process improvements. It detects known fraud types and patterns of unusual behaviour, helps investigate these unusual patterns for potential fraud, and uses the knowledge thus generated, to upgrade and protect against future intrusions.