STL launches dTelco to help telcos deliver hyper-personalized customer experience

NSE-listed data network innovator STL has launched dTelco (digital telco platform). The platform has been designed to empower telecom companies to deliver personalization, increase revenue and drive innovation. The best-in-class dTelco platform helps move away from the traditional siloed model to the agile, scalable, customer-centric and data-driven business model.

STL says that dTelco is capable of reducing the cost of traditional operational functions, and therefore offers two fundamental advantages. First, it can automate customer/partner management and operations. Second, it can provide new customer insights by data-driven analysis capability, powered by Intellza (an AI offering by STL). Collectively this results in high-value customer interactions, better cross-sell and up-sell offer acceptance rates, and overall improvement in customer satisfaction for the telcos, informs STL.

“A modern telco is a technology company. With new technologies such as 5G, IoT, IIoT, Edge Computing, Data Analytics, ML, AI becoming mainstream, telecom companies are expected to play a pivotal role in the acceleration of  ‘digital’ for individuals and enterprises. This digital reinvention means, telecom companies will impact all the verticals in the next few years. dTelco enables telecom companies to delight its users (customers and partners) by providing hyper-personalized digital experience while reducing the operational cost to become a leading digital lifestyle provider,” said Anshoo Gaur, CEO - Network Software, STL.

As we head towards a smarter connected future, personalised customer experience is the key to any business. dTelco enables that experience by facilitating innovative offerings and providing a zero-touch customer-facing technology system.