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Reliance Communications has today signed a eight-year full-scope managed services agreement with Ericsson for US $1 billion to operate and manage wireline and wireless networks for northern and western India.
As per the contract, Ericsson will manage day to day operations across wireline and wireless networks and will take over responsibility for field maintenance, network operations and operational planning of Reliance Communications 2G, CDMA and 3G mobile networks.
The deal covers 100,000 km of fiber, wireline and mobile infrastructure in 11 telecom circles, across north and west of India including Delhi and Mumbai and will help in bringing operational efficiencies and cost optimization.
Reliance Communications will benefit from Ericsson's proven world-class processes, methods and tools and the partnership will allow Reliance Communications to free up resources to focus on user experience, as well as improving innovation power, agility and speed across the specified geographies.
Ericsson will streamline Reliance Communication's operations by bringing all aspects of fiber, tower operations, wireless networks and wireline access networks to RCOM's wireless and global enterprise business, across differentiated product lines. Ericsson will also drive a modernization of the tools, processes and best practices that are applied across the business resulting in operational efficiencies by managing cost through consolidation.
Commenting on the agreement, Gurdeep Singh, chief executive officer - Wireless Business, Reliance Communications said, "We are happy to announce our partnership with Ericsson to manage our wireline and wireless network enabling us to provide a higher level of customer experience in terms of network and services. Given the complexity of network increasing with platforms, technologies and application offerings, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure that it delivers to its full potential."
Magnus Mandersson, executive vice president and head of business unit global services, Ericsson, said "We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. The increasing uptake of new technologies requires an increased focus on customer experience management in the hyper competitive and highly dynamic Indian telecom market. With this partnership Reliance will increase focus on their core business and innovation."
We are pleased to welcome more than 5,000 employees who will join us from Reliance Communications and support our long term commitment to
India's ICT market added Mandersson."
This agreement with Ericsson will be driven by defined service level agreement governance. Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.
"This partnership will enable our enterprise customers to deploy state-of-the-art data services on our integrated network through the global expertise of Ericsson. This is one of the first times that wireless and wireline enterprise network is being outsourced to deliver world-class service and performance assurance," added Punit Garg, chief executive officer, global and enterprise business, Reliance Communications.
Fredrik Jejdling, head of Region India, Ericsson said "With this agreement, we expand our footprint and strengthen our existing leadership in managed services."
Commenting on the agreement, Gurdeep Singh, chief executive officer - Wireless Business, Reliance Communications said, "We are happy to announce our partnership with Ericsson to manage our wireline and wireless network enabling us to provide a higher level of customer
experience in terms of network and services. Given the complexity of network increasing with platforms, technologies and application
offerings, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and
ensure that it delivers to its full potential."
Magnus Mandersson, executive vice president and head of business unit global services, Ericsson, said "We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. The increasing uptake of new technologies requires an increased focus on customer experience management in the hyper competitive and highly dynamic Indian telecom market. With this partnership Reliance will increase focus on their core business and innovation."
We are pleased to welcome more than 5,000 employees who will join us from Reliance Communications and support our long term commitment to India's ICT market added Mandersson."
This agreement with Ericsson will be driven by defined service level agreement governance. Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.
"This partnership will enable our enterprise customers to deploy state-of-the-art data services on our integrated network through the
global expertise of Ericsson. This is one of the first times that wireless and wireline enterprise network is being outsourced to deliver
world-class service and performance assurance," added Punit Garg, chief executive officer, global and enterprise business, Reliance Communications.
Fredrik Jejdling, head of Region India, Ericsson said "With this agreement, we expand our footprint and strengthen our existing
leadership in managed services."