'Our professional services group will specially cater to service providers'

Tell us about your professional services division.



CommWorks’ Professional Services Group (PSG) is meant for

the service provider space. The additional requirement and expectations from the

telcos in that space is much greater than from the vendors. We found that as we

move into more complex technologies in the wireless, wireline, and enhanced data

services space, customers expect us to provide additional professional services

that compliment products and solutions.

What are the services you are going to provide?



In PSG, we have added services like server integration or

customized application development. Quite often, a customer has a requirement to

change or customize some of the software to suit applications interfaces. We

customize application development. We felt that there were requests for more and

more customization in that area, so we decided to broadbase our PSG to enhance

our customer-application development process. We also want to be able to better

serve with billing and provisioning that suits their exact requirements.

What is the status of OSS among service providers in

India?



In India, service providers don’t have legacy

infrastructure. So we can start from the scratch. In terms of basic access, we

have legacy and the same challenges as the operators elsewhere. For enhanced

data services we are in a better position. As part of the expansion of that

group, we have also put in local professional services engineers in that

country. Over the last one year we have recruited some professionals in New

Delhi and Mumbai.

Sudesh Prasad