Nokia extends multi-million euro contract with Capgemini

NEW DELHI: Nokia, a global network infrastructure software, hardware and services, has extended its multi-million euro contract with Capgemini, a consulting, technology and outsourcing services provider, to optimize Nokia's order management operations worldwide.

The contract extension is testament to Capgemini's expertise in telecommunications and supply chain Business Process Outsourcing, a statement said.

Capgemini has had a longstanding relationship with Nokia since 2010. The contract which was due to expire in 2017 has now been extended to 2020, further strengthening the alliance, where Capgemini will continue to provide customer order management services, including preparation for delivery, distribution and customer invoicing to Nokia throughout its global network.

“We are delighted with the contract renewal with Nokia, one of our key Business Process Outsourcing customers globally. We have a strong relationship with Nokia and are proud to be providing them with world class Supply Chain Business Process Outsourcing services to help drive and enhance Nokia's business productivity and growth,” said Christopher Stancombe, CEO Business Process Outsourcing at Capgemini and Member of the Group Executive Committee.

“We recognize Capgemini as Supply Chain experts and look forward to developing our relationship into new areas to support our business growth,” said Johannes Giloth, Senior Vice President Global Operations at Nokia Networks.

Working with Nokia, Capgemini has drawn on its Supply Chain Management Business Process Outsourcing capabilities including its Global Enterprise Model (GEM) 1 and innovative BPO platform to consolidate and harmonize Nokia's operations from 27 locations into five global delivery centers, and streamline processes by amalgamating 17,000 regional Desktop Procedures (DTP) into 41 global DTPs.