Mphasis launches AI-powered DigiOps to evade errors in IT infrastructure operations

BENGALURU: IT services and solutions provider, Mphasis has launched DigiOps driven by InfraGenie, an intelligent automation platform (IAP), powered by Arago, a pioneer in artificial intelligence (AI) and leader in intelligent IT automation.

DigiOps delivers solutions by reducing manual effort across IT functions. This solutions-based model is fully autonomous and includes self-managing predictive analytics and diagnostic tools, delivering seamless management for top organizations in banking, financial services and insurance, energy & utilities, industrial mining, automotive and transport & logistic industries.

According to Mphasis, InfraGenie will ultimately increase operational efficiency and improve the effectiveness and quality maintenance of IT systems, causing customers to see ROI on day one of system integration.

Mphasis says that InfraGenie intelligently predicts incidents before they arise so that companies have a reliable and consistent way of solving errors in their industry-specific IT operations. This smart infrastructure solution unites the proficiency of advanced analytics (prescriptive) and artificial intelligence based automation to offer resolutions for all types of infrastructure related events. Through InfraGenie, Mphasis will bring both automation and analytics together to reliably and consistently identify, predict and resolve the infrastructure problems of today’s complex hybrid IT environment.

Easily integrated to an existing system, InfraGenie helps 50 to 80 percent of all operational activities to become automated by incorporating machine learning capabilities and internal automation processes. This comprehensive end-to-end solution will significantly reduce manual effort and drive cost reduction, helping clients achieve total savings of up to 30 to 50 percent.

“Success in the digital era is pivoted on  technological innovation allowing companies to perform better and smarter. Artificial intelligence has revolutionized operations that have become dormant in today’s hybrid IT environment. We are confident that DigiOps driven by InfraGenie will help our customers drastically improve their IT functions, provide better customer service and satisfaction and reach optimal IT costs over time,” said Dinesh Venugopal, President – Mphasis Digital and Strategic Customers.

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