Call set up time

Call set up time under TRAI’s scrutiny

According a report by PTI, Telecom Regulatory Authority of India (TRAI) has said that presently the logjam created during the call connection time is a problem that cannot be ignored. Therefore from October 1, it will inquire from the telecom companies to resolve this issue. In layman’s terms, in telecommunications, “call set up time” means –“The overall length of time required to set a call between users”.

“There are 1-2 things which are posing difficulty which, I think, is a temporary problem. One is the ‘call set up time’ because of multiple technologies … we have decided to measure call set up time, and after measuring maybe we will know what are the average values, and those can probably be prescribed as a norm,” TRAI Chairman R S Sharma told PTI.

In the report, Sharma assured that from October 1, TRAI will looking for data related to this problem from operators. He also admitted that ‘call set up time’ has “increased in general” and in some cases end up being as long as 30 seconds.

PTI reports that TRAI is going to meticulously evaluate this data to determine whether average values can be prescribed, or any action taken in case such duration is abnormally long. The Chairman highlighted that there are different networks like 2G, 3G and 4G. So, when a customer with 2G network places a call to another customer with a different network, the signal takes time in finding path to connect on to other network and in the meantime the customer himself disconnects the call and dial again which again takes time.

According to the report, he said that the telecom operator is not in control of the “call set up time” and this will be a technology concern.

We have decided to collect data on call set-up time and then we learn about some average standard within which call can be set-up. However, whether it should be made a quality of service parameter, that decision is yet to be taken. We don’t see any benefit that a telecom operator will derive from delay in call set-up time,” Sharma said.

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